What is a good strategy to follow if a conflict arises between you and your customer?

What is a good strategy to follow if a conflict arises between you and your customer?

What is a good strategy to follow if a conflict arises between you and your customer? –Give the customer some time to vent and apologize when you can, then start the conversation from the beginning; asking questions and taking notes, and solving problems.

What are some useful rules to use when troubleshooting?

What are Some Useful Rules to Use When Troubleshooting Your Devices?

  • Free Up RAM.
  • Restart The Software.
  • Shutdown or Restart Your Device.
  • Utilize the Internet To Find Better Solution.
  • Reset or Uninstall your Software.
  • Scan For Viruses.
  • Defragment Your Hard Drive or Software File.

03-Aug-2021

What should you do after a problem has been resolved?

Once you feel like you have resolved a problem, politely tell the customer the job is finished, and go on your way. Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as other types of errors.

When you receive a phone call requesting on site support what should you do first before you make an appointment?

What is one thing you should do when you receive a phone call requesting on-site support, before you make an appointment? Try to resolve over the phone prior to making an appointment, at least address the problem. You make an appointment to do an on-site repair, but you are detained and find out that you will be late.

What should you do after a problem has been resolved at an on site service call?

Once you feel like you have resolved a problem, politely tell the customer the job is finished, and go on your way. Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as other types of errors.

What can you can do to help a caller who needs phone support and is not a competent computer user?

Ask permission to use the phone. What is one thing you can do to help a caller who need phone support and is not a competent computer user? Allow the customer to ask questions. Be patient and take the customer through each step slowly.

When you receive a phone call requesting on site support what is one thing you should do before you make an appointment?

What is one thing you should do when you receive a phone call requesting on-site support, before you make an appointment? Try to resolve over the phone prior to making an appointment, at least address the problem. You make an appointment to do an on-site repair, but you are detained and find out that you will be late.

How does Windows know which application to use to open a file when you double click the file in File Explorer or Windows Explorer?

How does Windows know which application to use to open a file when you double-click the file in File Explorer or Windows Explorer? The file association between a data a file and an application is determined by the file extension. A program associated with a file extension is called its default program.

What are the basic rules of troubleshooting?

The six steps of troubleshooting.

  • Identify the problem.
  • Establish a theory of probable cause.
  • Test probable cause theory to determine actual cause.
  • Establish an action plan and execute the plan.
  • Verify full system functionality.
  • Document the process.

What are the 13 rules used when troubleshooting?

Terms in this set (23)

  • Take on one problem at a time. Rule 1.
  • back up data. Interview the user and ______
  • Can you describe the problem? When did the problem start?
  • What software are you using?
  • Has someone else used your computer recently?
  • -Describe.
  • user.
  • watch what the user is doing.

What are 3 of the techniques you could use for basic troubleshooting?

Basic troubleshooting techniques

  • Write down your steps. Once you start troubleshooting, you may want to write down each step you take.
  • Take notes about error messages. If your computer gives you an error message, be sure to write down as much information as possible.
  • Always check the cables.
  • Restart the computer.

What are the 5 basic troubleshooting steps for a computer?

The troubleshooting process steps are as follows:

  • Identify the problem.
  • Establish a theory of probable cause.
  • Test the theory to determine the cause.
  • Establish a plan of action to resolve the problem and implement the solution.
  • Verify full system functionality and, if applicable, implement preventive measures.
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